Installation

Q. Who installs the POS system once I purchase it?
A. We do. Bluefrog POS does not sell an “off the shelf POS system” as we provide a complete solution of hardware, software, installation, data entry & training. So we take care of everything for you, from installation and setup to training and support.

Q. How long does a typical installation take?
A. This all depends on the size and layout of the premises and how many terminals are required. But to give you a perspective on a standard setup: A typical 2 station POS systems, including cabling, menu data entered and training takes approximately 5 business days.

Hardware

Q. Why does Bluefrog POS custom build their PC terminals?
A. We are constantly researching to find new hardware products available for the POS industry but unfortunately from what we have noticed is that many of the “POS PC terminals” that are available on the market today are of poor quality and standard; very outdated specifications; very expensive; and generally the spare parts are proprietary, therefore expensive. We build our own PC terminials with the best specifications catering for long term.

Q. What if I have existing hardware and I only require the software?
A. This is reviewed on a case by case basis as we would have to examine your existing hardware to see if would be compatible and up to date.

Software

Q. Can you tell me about your software?
A. The software was written in 2003 using “VB6 – Visual Basic 6”. Our programmer and developer worked closely with people in the hospitality industry to create an easy to use, feature packed program that has now become the industry’s leading POS software. The database is built on the highly regarded “Microsoft SQL Server” which allows great flexibility, expansion, stability & speed.

Q. Does the software get updated or new features get added?
A. Yes. One of the unique offerings of Bluefrog POS is the flexibility of being able to add new features, most of which are requests from our clients. We also take our initiative to improve or simplify existing features. All Bluefrog POS clients are automatically entitled to all updates and upgrades released throughout their licence period.

Support

Q. What is the warranty on the system and do I have to pay an annual maintenance fee?
A. Our system comes with a 2 Year On-Site Warranty (except Cash Drawers which are 12 Months) including Parts & Labour. We also provide “free of charge” loan equipment in the event of any hardware fault and we do not charge any hardware maintenance fees during the warranty period. After the warranty period ends we simply charge a per hour standard rate as necessary plus any replacement parts required.

Q. How quickly will someone come out if I have a problem?
A. Bluefrog POS prides itself on our after sales service as we understand the importance of keeping your POS system running at all times. We have a direct phone support number (0410 87 87 86) that you can call anytime between 9am & 10:00pm 7 days a week as you will speak directly to a qualified technician who will help you resolve the fault, or come onsite within the hour if necessary.