Point of Sale Video Transcripts
Hospitality point of sale system video demonstrations
Restaurant Point of Sale (POS) Touchscreen systems
Welcome to Bluefrog POS.
In this restaurant point of sale (POS) demonstration specifically designed for the Restaurant industry, I will show you just how easy it is to make your business more efficient by using this software.
In this presentation you will learn how to take the order from the customer, send the order to the kitchen and bar, right through to printing the bill & processing the payment.
To start off we will need to ensure that the staff member is logged in for his or her shift.
In this example "David" does not appear on the “staff names screen”, so to commence his shift he will need to log on to the point of sale (POS) system.
To do this, he simply double taps on a blank square which then brings up a list of all the names of the staff.
He simply selects his name making him automatically logged on, ready to process transactions while the system records his hours and history.
Taking a new order
So to take an order, as normal David walks over Table 5 where he asks the customer what they would like…
WAITER: Hello, would you like me to take your order?
CUSTOMER: We are still deciding, but for now we would like to order some drinks if that’s ok.
WAITER: No problem, what would you like?
CUSTOMER: We’ll have a crown lager and a heineken and for the ladies a glass of serafino Merlot and a glass of Fox Creek Verdelho.
WAITER: Thankyou, I will bring that out to you right away.
CUSTOMER: Ok Thanks
Now that David has taken the order, he will then need to enter the order into the Point of sale POS system, to generate an order docket for the bar staff.
To do this he simply selects his name which will then bring up the “order mode screen” displaying all the tables that are currently in the restaurant.
In this screen you will then notice each table is separated into 3 coloured areas displaying the table’s status.
*The white tables are tables that are either vacant or there are customers sitting down, still waiting to be served.
*The green tables are tables that show that an order has been taken and placed into the system
*And finally the yellow tables are tables where the customers have requested a bill and the bill has been printed ready to be paid.
In this example we are to going to select "table 5" (as this is where the order was just taken).
As table 5 is in “white” the system will then prompt him to input the number of "covers" as this information is printed on the order docket and stored in the point of sale (POS) system for reporting purposes.
Bringing him to the “menu screen”, he can now enter the drinks as ordered.
The order was, 1 crown lager, 1 heineken, 1 glass of serafino Merlot and 1 glass of Fox Creek Verdelho.
Once this is done he then presses Enter which then sends an order docket to the bar printer while automatically going back to the home login screen.
Adding to existing order
When the customers are ready to order their meals, the waiter will then need to add the food items to the existing order on Table 5.
WAITER: What would you like to order?
CUSTOMER: For the Entree's we would like a serve of garlic bread, 2 serves of bruschetta and calamari.
WAITER: Sure, what about for mains?
CUSTOMER: We’ll have a Veal Campagnola, a Spaghetti Marinara, a Risotto Primavera and a European Pizza.
WAITER: Thankyou, we’ll get that out to you right away
To add this on the existing account, the waiter will need to log in their name which then once again brings up the 'table view' screen.
As you will see, this time 'table 5' is now displayed in green.
So to add to the existing order we then need to re-select 'table 5' which then brings up the orders that were taken previously but now as you can see,
the list is displayed in 'green' which means the order has already been processed and delivered.
So to now add the entrée and mains he will simply input this as done before.
For entrée the order was 1 Garlic Bread, 2 serves of bruschetta and one calamari.
And for the mains he firsts adds a line break to separate the entrée from the mains and then inputs the order which was
1 Veal Campagnola, 1 Spaghetti Marinara, 1 Risotto Primavera and 1 European Pizza.
Once the entry is complete he simply presses "enter", which will send and print and order docket in the kitchen
displaying the entire order for the chef to make. And from here it automatically goes back to the home screen.
Requesting the bill
When the customers have finished dining they will then request the bill.
In this case a different waiter is processing the account. As before he selects his name which in this case is "Matthew"
and then selects the table number of which he want to print the bill for. In this case it’s “Table 5”.
To print out the receipt he simply presses the "receipt" button which is located on the bottom right.
The receipt is then printed for the customer displaying the entire order as itemised with the bill total.
Its then automatically brought back to the home log in screen while the receipt is delivered to the customer awaiting for payment.
The receipt is then delivered awaiting for payment.
Paying the bill
So once the payment has been taken from the customer, the waiter then logs into the point of sale (POS) system and
selects the table number that needs to be paid off.
Again this is “Table 5”, notice the table is in yellow showing that the bill had been printed.
In this example the customers wants to split the account into payments using 2 separate credit cards, so to do this you simply select the
"pay" button which then brings up the "pay screen".
To process the first payment which is to be paid with a MASTERCARD he simply selects "mastercard" and then enters the amount that needs to be paid, in this example it is $80.
Once that is done press the "apply Payment" button and the first part of the payment is done as displayed in the "payment history" area.
Now we process the remainder payment for this account which comes to $75.70 and this is to be paid using a VISA card, so this time we select the payment type "VISA' then enter the amount you wish to pay off,
in this case since it’s the exact remaining amount all you need to do is press the "Exact Payment" button...then press "Apply Payment".
The change windows is now displayed in the point of sale (POS) system (which in this case is nothing) and a receipt is then printed
displaying the account has been paid along side with all order information.
The finalised “receipt” is then taken back to the table
The system now returns to the “staff names” screen ready for another order
Call now to discuss your individual needs with one of our Bluefrog POS consultants. 1300 992 395
Bluefrog POS, keeping you in touch with your business
Cafe's Point of Sale (POS) Touchscreen systems
Welcome to Bluefrog POS.
In this cafe point of sale (POS) demonstration specifically designed for the Cafe industry, I will show you just how easy it is to make your business more efficient by using this software.
In this presentation you will learn how to take the order from the customer, send the order to the kitchen and bar, right through processing the payment and printing the bill.
To start off we will need to ensure that the staff member is logged in for his or her shift.
In this example "David" does not appear on the “staff names screen”, so to commence his shift he will need to log on to the Point of sale (POS) system.
To do this, he simply double taps on a blank square which then brings up a list of all the names of the staff available.
He simply selects his name making him automatically logged on, ready to process transactions while the system records his hours and history.
Taking a new order
To start a new transaction we will need to log into the system by simply selecting his name on the login screen
which will then bring up the “order mode screen”, displaying all the tables that are currently in the cafe.
Customer: Hello we would like to order please.
Staff: Sure, what table are you sitting at and how many people?
Customer#1: Uhmmm its table 22 and there’s 2 of us.
Staff: No problems, what would you like to order?
Customer #1: I’ll have a cappuccino and a Tiramisu
Customer #2: And I’ll have a latte and also a Tiramisu
Staff: No problems, would you like to pay this separately or all together?
Customer #1: Separate please
So to process this account he then selects the “pay” button which brings up the “payment screen”.
In this case the 2 customers want to pay for this separately so to do this he simply presses the “split bill” button bringing up the “split bill screen”.
In this screen you will see that there are 2 columns. The left column which shows all the items on the order, and the right column,
which will show ONLY the items the first customer wishes to pay for.
The first customer wants to pay for 1 cappuccino and 1 tiramisu. So we select “cappuccino” and then the right arrow key, bringing it to the right column.
We do the same with tiramisu but this time we will need to select how many as they have both ordered this, so we then press the number field prompting us to select the quantity.
We select ‘1’ and then ‘Enter’ then press the right arrow again bringing it again to the right column.
To finalise the split order we press the “split” button which then brings up the “payment screen”.
The first customer wants to pays with “cash” using a $20 note so to enter this we select “cash”, then ‘2’ and ‘0’. You then press the ‘Apply button’ bringing up the change required to give to the customer.
This customer asks for a receipt, so here we simply press “receipt” which automatically prints it out.
The receipt shows a list of the ordered items that were made for this particular customer with the the payment method and the total amount.
Once that’s done it automatically brings it back to the payment screen to pay for the remaining items.
The next customer decides to pays with EFTPOS so we then select “EFTPOS”, then the “exact” button which automatically calculates the full amount.
The “apply Payment” is then selected bringing up the change window which comes to nil as he paid the exact amount.
Once that’s done it then goes back to the “staff login” screen, ready for another order.
Call now to discuss your individual needs with one of our Bluefrog POS consultants. 1300 992 395
Bluefrog POS, keeping you in touch with your business.
Bars and Clubs Point of Sale (POS) Touchscreen systems
Welcome to Bluefrog POS.
In this Bars and Clubs Point of Sale (POS) demonstration specifically designed for the Bars and Clubs industry,
I will show you just how easy it is to make your business more efficient by using this software.
In this presentation you will learn how to take the order from the customer right through to processing the payment.
To start off we will need to make sure that the staff member that is to take the order is logged in for his or her shift.
In this example "David" does not appear on the “staff names screen”, so to commence his shift he will need to log on to the point of sale (POS) system.
To do this, he will simply double tap on a blank square which will then bring up a list of all the staff names available.
He then simply selects his name and he is now automatically logged on,
ready to process transactions while the system records his hours and history.
Taking an order
Bar tender: What'll be mate
Customer: I'll have a Manhatten, 2 Jager Bombs and a margarita.
So once the bar tender receives the order, as usual he makes the drinks getting them ready to give to the customer.
Now that the drinks are made he now needs to enter the order in the system to calculate the total amount.
David selects his name to log in which then brings up the Drinks Menu page. In this example the customer
ordered cocktails so he then selects "Cocktails and Shooters" which then takes him to that particular screen.
He then enters the order which was 1 manhatten, 2 jager bombs and 1 margarita which comes to $43.
The customer gives the bar tender a $50 note, so to enter this in the system,
he then selects the "$50 fast pay" button, the cash drawer will open and a screen showing how much change to give the customer will be displayed.
And once this is done, it then automatically goes back to the “staff name” screen ready for another order.
Bar instructions
Now let’s say for example at the time the bartender didn't know how to make one of the drinks.
To find what ingredients are required he logs in as normal, he then selects "cocktails and shooters" then select the “notes”
button and then the cocktail he needs to make bringing up a pop-up with the instructions on how to make it.
From here he has the option to read it off the screen or,
if busy print it out to allow other staff to use the system.
Simple!
Call now to discuss your individual needs with one of our Bluefrog POS consultants. 1300 992 395
Bluefrog POS, keeping you in touch with your business.
Pizzabars and Takeaway Point of Sale (POS) Touchscreen systems
Welcome to Bluefrog POS.
In this Pizzabar Point of Sale (POS) demonstration specifically designed for the Pizza Bar industry,
I will show you just how easy it is making your business more efficient by using this Point of Sale (POS) software.
In this presentation you will learn to place an order and how the order docket is printed for both the pizza maker and your delivery driver.
Let's begin at the home screen which presents you with all the names of the staff that are on shift.
To begin a new transaction simply log on with your name. In this example, we're logging in as "David".
Once you’ve logged in the "Order Mode Screen" will come up which allows you to select any of the four order types available.
These are; "Quick Sale", "Delivery", "Pick Up" or "Dine in"
In this example we are going to demonstrate the "Delivery" mode.
Once a phone call order is made and you have selected "Delivery", the first thing you will need to ask the customer to search
for their details is their phone number as entered using the onscreen keyboard on the bottom right.
Now, if the customer exists in the database their details will come up.
If they don't you can easily fill in their details as a ‘new customer’.
In this case the customer has ordered before so their details simply
appear showing his name & address plus all their ‘previous orders’.
The "Previous Orders" display allows you to repeat an order for a regular customer if they request their “usual order".
If this is the case to make the order you can simply select the date of the previous order then press “same again”
On this occasion the customer wants to order something different so we will press the "New Order" button.
This then takes us to the "Order menu screen". On this page we have 2 areas...on the right hand side is where the
“selected menu items are displayed" and then on the left hand side this is where all the "Menu items are shown" .
So now, let’s take the order!
The customer has decided to order a family pizza with half Hawaiian and the other half pepperoni.
2 garlic breads & 1 Caesar salad
He now decides he wants to add chicken to the Hawaiian Half and add BBQ sauce and Onions on the pepperoni half
To do this you simply select the half you want to modify and then open the additional toppings popup window
The total of $43.00 is displayed on the right hand side in red
Once the order has all been entered you simply press the "Enter" button in the point of sale (POS) system which
will process the sale and print an "Order Docket" for the pizza maker and delivery driver.
The “order docket” will show all the details required to make the order as requested & displays all the customers details including,
Name, delivery address, phone number, special delivery instructions (if any), UBD map reference (if used) & bill total.
Delivery done!
So when the pizza deliverer returns with the order money, he simply logs into the point of sale (POS) system as normal and then selects,
the "History" button to bring up all sales for that night so far.
This screen it is separated into 2 colored areas. The GREEN listings are all orders which HAVE been paid and processed,
and the RED listings are all paid orders that HAVE YET TO BE processed.
So the pizza bar delivery driver will then select the order he just delivered, in this case it was to
134 The Parade Norwood South Australia and by selecting this line it will bring up the "Pay screen".
In the "Pay Screen" we will need to choose the payment method, in this example we are going to select "Cash" .
Now you can either select the "Exact Amount Button" or choose the actual tendered amount.
In this example the customer paid with a 50 dollar note so to do this using the key pad we simply select in "5" - "0",
to then pressing the "Apply Payment" button bringing up the “change screen” to verify the correct change was given.
The change windows will now close automatically and brings you back to the pizza bar point of sale (POS) home page ready for another order.
Call now to discuss your individual needs with one of our Bluefrog POS consultants. 1300 992 395
Bluefrog POS, keeping you in touch with your business.
Franchise Point of Sale (POS) Touchscreen systems
Welcome to Bluefrog POS.
In this presentation we will show you the power of how a Bluefrog POS Point of sale (POS)
system can cater for all businesses and franchises, no matter how big or small!
Now let’s say you have a small operating business that currently only has 2 terminals running at one location but in the future it
grows in such a way that you now want to open up another store (or franchise) in a different location.
This is where Bluefrog POS Point of Sale (POS) can grow with you.
Whether you are a small business or a franchise,
Bluefrog POS is specifically designed to cater for this by offering you a customised solution.
With Bluefrog POS you can operate each and every franchise location independently but have it setup
where you can manage all your reporting in one central location.
Whether it’s at your office or even your home, this system can deliver your needs!
Whether you need to see a “stock level” report or a “till balance report” with the Bluefrog POS reporting module it’s easy.
You can simply select which location you require and then easily view or print the reports you need.
Now let’s say your accountant or book-keeper requires any of the reports on a daily or weekly basis, quite simple,
the Bluefrog POS reporting module can be setup to automatically email these reports to anyone requiring them. All without you need to do a thing!
Bluefrog POS can customise a system for every scenario.
Speak to a Bluefrog POS sales person today to find out how we can make your business streamlined and
efficient while making your life easier.
Welcome to Bluefrog POS.
Bluefrog POS, keeping you in touch with your business.
